KYC & AML Support

Meeting AML and KYC requirements is essential for any cross-border payment, but it often introduces delays, client frustration and compliance risk. We make it simpler.

The Challenge of AML and KYC Friction

Collecting and verifying customer documents for AML compliance is time-consuming and error-prone. Incomplete or unclear processes frustrate clients and can block payments at the worst time.

What’s at Risk?

Delays in AML checks can stall deals, damage client trust and expose your business to regulatory penalties. Without a clear, structured process, compliance becomes an operational burden.

How we Support AML Compliance

As an appointed agent of Currencycloud, we manage the collection and initial verification of AML and KYC documentation under an FCA-regulated framework. Our process ensures documents are gathered clearly and efficiently, helping keep payments moving while meeting strict compliance requirements.

Talk to the team

Streamlined Document Collection

We gather and verify required identification and business documents, ensuring your clients meet AML requirements clearly and efficiently.

FCA-Registered Framework

Operating as an appointed agent under Currencycloud’s authorisation, we manage onboarding in line with UK regulatory standards for payments and AML compliance.

Other services

Services

Cross-Border Settlement

Move money overseas securely, clearly and compliantly.

Treasury Management

Control FX exposure with disciplined, compliant execution.

Embedded Payments

A dedicated team to manage your cross-border payments, seamlessly integrated with yours.

International Payroll

Pay offshore teams accurately, on time and in local currencies.

Freeborn Operations Ltd is Registered in England & Wales, Company No. 15336135 Registered Office: 24 Hood St, Manchester, M4 6WX Trading Address: Unit 4.1, Waulk Mill, 51 Bengal St, Manchester, M4 6LN. Payment and e-money services are provided by The Currency Cloud Limited. Registered in England No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorized by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199); Payment services in the United States are provided by Visa Global Services Inc. (VGSI), a licensed money transmitter (NMLS ID 181032) in the states listed here. VGSI is licensed as a money transmitter by the New York Department of Financial Services. Mailing address: 900 Metro Center Blvd, Mailstop 1Z, Foster City, CA 94404. VGSI is also a registered Money Services Business (“MSB”) with FinCEN and a registered Foreign MSB with FINTRAC. For live customer support contact VGSI at (888) 733-0041. Payment services are provided by CurrencyCloud B.V.. Registered in the Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296 - 298, Mindspace Nieuwezijds Office 001 Amsterdam. CurrencyCloud B.V. is authorised by the DNB under the Wet op het financieel toezicht to carry out the business of an electronic-money institution (Relation Number: R142701). When funds are posted to your account, e-money is issued in exchange for these funds, by an Electronic Money Institution who we work with, called Currencycloud. In line with regulatory requirements, Currencycloud safeguards your funds. This means that the money behind the balance you see in your account is held at a reputable bank, and most importantly, is protected for you in the event of Currencycloud’s, or our, insolvency. Currencycloud stops safeguarding your funds when the money has been paid out of your account to your beneficiary’s account.

We are your first port of call for any queries or concerns, including complaints. We will handle these complaints in line with our complaints process. [Contact: complaints@freeborn.co]. We work with CurrencyCloud, who ultimately provides you with regulated payments and e-money services. CurrencyCloud has certain obligations as a regulated financial services institution, including around complaints. We keep them informed of the complaints we receive from you regarding the regulated payments and e-money services they ultimately provide to you. They oversee how we handle complaints to ensure we do this to the standard required under the regulations. However, if for any reason your complaint regarding your payments and e-money services has not been acknowledged or dealt with by us, or if you have concerns about the way it has been handled, CurrencyCloud’s complaints information can be found here.